FAQs

For any queries or question you have in relation to this Virtual Challenge please have a read through of our information below.

General

Yes only activities completed ‘on foot’ are counted towards this challenge.

No – if you want to just sign up, complete your activities without the tracking element that is fine – you don’t link up the Strava. You will still be sent your medal & buff in the post if that’s the option you’ve signed up for. 

Unfortunately not – as we have to order specific items based upon the registrations early in the month, we are unable to amend/ change anyone’s order. You can of course sign up again for another distance or package.

No – this is an ‘honesty’ challenge – we will not ask you to send us confirmation of your activities or challenge, you will be sent in the post the medal & buff (if you signed up to that package) regardless. 

You can expect to receive these in the post around mid-October, we will post a notification via our Facebook group once they are in the post. 

No – we are just encouraging anyone who feels that they can to set up a Just Giving page for their chosen charity and see what they can raise!

You can add your miles manually, if not connected via Strava. 

Option 1 – via Ultra Britain site

 

Option 2 – via Our website

  • Best way is to access your map via a desktop computer (android phones work but we have a current bug with safari/ iphone)
  • Visit https://ultrachallenge.com/virtual-challenges/the-thames-path-virtual-challenge/virtual-maps/
  • Find your map (for the distance you entered)
  • Click on the blue button ‘log in to add miles manually’
  • Enter your Ultra Britain account username and password to log you into the map
  • Open the map in ‘Full Screen’
  • Click on the blue button at the top of the page ‘Your Activities’ to add your offline activities

Your Entry & Strava

Ultra Britain are our Virtual Challenge delivery partner, they host the registration platform that we’ve been using, and also provide the technical help to sync your data to our challenge maps. When you register onto the challenge, you create a profile with them to manage your entry and your data throughout  the month.

Firstly, ensure you have successfully created your account on Strava. Then, log in to UltraBritain, go to ‘My Account’ and then ‘Personal Details’.

You’ll see a display with a sub-menu bar, the right-most icon is for social media connections.

Simply click the blue (it will be grey if you have yet to connect) slider and the system will take you back to Strava to approve the connection. That’s all you need do to connect!

 

If you log in to your Strava account and navigate to ‘My Apps’ you will see a page like this with ‘Action Challenge’ in your list of connected apps.

If you visit the event page of a race that requires a Strava connection while you are logged in to UltraBritain, the page will also tell you if you have a live connection to Strava.

Our system will only be able to ‘read’ an activity if your profile is set to ‘Open’ on Strava. To ensure yours is:

  • Log into Strava on a desktop/ laptop
  • Go to Settings then Privacy Controls
  • Under Activities make sure ‘Everyone’ is selected 

Strava imposes limits on the number of connections to the service that are permitted in a given time and for that reason please allow plenty of time (up to 3hrs) for your latest activity to appear.

If your activity does not appear on our maps or table after 3 hours, please check:

  • You have a live connection to Strava – if you do not appear at all, this is the most likely cause.
  • Check that all your activities are not set to private.
  • Check you’re correctly recording the activity type on Strava – only walks, runs, hikes and virtual runs will be counted

Your activity/ distance will only show on our Maps if you have made it public, so that our system can read it. To check this:

  • Log into Strava on a Desktop/ Laptop
  • Go to ‘My Activities’ in Strava.
  • Selecting the Private check box will filter all activities down to only those set as private. Our service will not be able to view anything on this list. Private activities show a small black padlock next to them.

Still got a technical issue?

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