Covid-19 Updates

We are extremely saddened to have cancelled many of the planned 2020 Ultra Challenge events – and we share with all of our Challengers, and charities their disappointment and thank you all for your understanding at what is a very difficult time for many. We’ve tried to put together a list of positive options for all Challengers to hopefully taken on their event with us, either in later 2020 or in 2021. This page brings you the latest updates in respect of our remaining planned events, actions and options if you’ve been affected by a cancelled event, and a set of FAQs to help you plan for 2021.  

Planned August & September Challenges

Update - 21 JULY, 2020

It’s with sadness that we have to confirm that the 2020 South Coast Challenge, Thames Path Challenge, The Thames Bridges Trek and Jurassic Coast Challenge, are now cancelled and postponed until 2021. Given what we see on the television, with crowed beaches, the occasional demonstration, and the gradual easing of restrictions, this might come as a disapointment. However, we quite rightly have to go through all the official channels, and need formal ‘permission’ from a host of stakeholders to operate each of Ultra Challenge events.

For the South Coast Challenge we’ve been denied permission by – Eastbourne Council, Brighton & Hove Council, National Trust, Seven Sisters Park. S Downs Way Management Group , and Arundel Council. For The Thames Path & Thames Bridges we’ve had refusals from Hammersmith & Fulham Council (the start of both events), Thames Path National Trail, Southwark Council, City of London, Richmond Council, and a few others! Of course these organisations have legitimate concerns about mass participation events, and act in the best interest of the communities they represent, and will always play ‘safe’, which is understandable, as many communities just don’t want to see large groups or crowds gathering in, or descending on, their areas at the moment – even with the promise of social distancing and additional hygiene measures. So given these current blockages, and the planning timelines that we have to work to with venues, other stakeholders, suppliers, and staff – we are left with no option but to cancel these events.

We will communicate via email with all participants affected by these cancellations, and will be offered a transfer to a 2021 event, or a refund if it’s applicable (and this is also set out below).

A final decision on the Jurassic Coast Challenge is yet to be confirmed, but due to severe restrictions on the Sandbanks Ferry, and initial refusals from a number of councils & venues, the outlook for this event does not look promising – although we are exploring all options – and once we have updates within the next week or so we will make that final decision.

We are very keen to run at least one Ultra Challenge this season, and are putting a lot of effort in to getting approval for the Chiltern 50 Challenge from all key stakeholders – and we could then hopefully run a successful end of season event, to the Covid 19 social distancing model, for anyone who’s up for it – and we’d do our best to make it a special one!

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Cancelled Challenges

CONFIRM YOUR CHOSEN OPTION

If you’ve been affected by the cancellation of an event – we would have emailed you with details and next steps for you to take in confirming your choice. If you’ve not yet confirmed to us – please complete our short form below for the event you were signed up to. If you were registered onto more than 1 event – you will need to complete the form for each Challenge.

 

If you had opted to transfer to another 2020 challenge, which has also now been cancelled, please complete the form for your ‘opted’ new 2020 challenge, to log your request.

You can transfer to ANY 2021 challenge of the same distance and funding method at no extra cost, however you will also have the options to ‘upgrade’ your distance if you choose a longer distance, or to change your funding type. 

Cancellations & refunds are subject to a small admin fee, and can requested up until the date of when the challenge was due to take place. If you miss this deadline you can still request a transfer to a 2021 challenge.

Refunds are processed 4 weeks after the original challenge date. 

You can opt for a ‘credit note’ to use against any future challenge (which matches the distance you were signed up to) – ideal if you aren’t sure of your 2021 diary just yet and aren’t ready to commit to a challenge.

Easter 50
Challenge

Cancellations & refunds have all been processed and are now closed for this challenge.

If you have an outstanding query, or you missed the deadline please complete our short form below.

Isle of Wight Challenge

Cancellations & refunds have all been processed and are now closed for this challenge.

If you have an outstanding query, or you missed the deadline please complete our short form below.

Jurassic Coast Challenge

Cancellations & refunds have all been processed and are now closed for this challenge.

If you have an outstanding query, or you missed the deadline please complete our short form below.

London 2 Brighton Challenge

Cancellations & refunds have all been processed and are now closed for this challenge.

If you have an outstanding query, or you missed the deadline please complete our short form below.

Lake District Challenge

Cancellations & refunds have all been processed and are now closed for this challenge.

If you have an outstanding query, or you missed the deadline please complete our short form below.

Cotswold Way Challenge

Cancellations & refunds have all been processed and are now closed for this challenge.

If you have an outstanding query, or you missed the deadline please complete our short form below.

Peak District Challenge

Postpone your place to the 2021 Peak District Challenge, or transfer to ANY 2021 challenge.

Cancellations & refunds have all been processed and are now closed for this challenge.

SW Coast 2 Coast Challenge

Postpone your place to the 2021 SW Coast 2 Coast Challenge, or transfer to ANY 2021 challenge.

Cancellations & refunds can be requested up until 27 July.

South Coast Challenge

Postpone your place to the 2021 South Coast Challenge, or transfer to ANY 2021 challenge. Cancellations & refunds also possible, minus a small admin fee.

Thames Path Challenge

Postpone your place to the 2021 Thames Path Challenge, or transfer to ANY 2021 challenge. Cancellations & refunds also possible, minus a small admin fee.

Thames Bridges
Trek

Postpone your place to the 2021 Thames Bridges Trek, or transfer to ANY 2021 challenge. Cancellations & refunds also possible, minus a small admin fee.

Jurassic Coast Challenge

Postpone your place to the 2021 Jurassic Coast Challenge, or transfer to ANY 2021 challenge. Cancellations & refunds also possible, minus a small admin fee.

Cancelled Events FAQs

Most frequent questions and answers

1-2 weeks after submitting your choice you will receive an acknowledgement email from us to confirm that we have received your request. As we are currently working through transferring  over everyone’s places,  your original event may still show in your MyEvents log in for now – but don’t worry. Over the next couple of months, once your place has been officially transferred, you will receive the official Welcome Email for your new challenge. In the meantime, you can download the App, and you will still be wrapped up in the regular communications for your new challenge.

As we are currently working through transferring  over everyone’s places,  your original event may still show in your MyEvents log in for now – but don’t worry. Over the next couple of months, once your place has been officially transferred, you will receive the official Welcome Email for your new challenge. In the meantime, you will receive confirmation that we have received  your request to transfer, you can download the App, and you will still be wrapped up in the regular communications for your new challenge.

We are working to a fixed schedule of refunds based on the time of each event cancellation. In general, refunds will be processed 7-8 weeks after the event cancellation notice. You can find the specific date for your refund in the acknowledgement email you will receive 1-2 weeks after your confirming your choice.

 

Please note: those on Full Charity Sponsorship places will not receive a refund as their registration fee falls below our admin fee.

We are working to a fixed schedule of refunds based on the time of each event cancellation. In general, refunds will be processed 8 weeks after the event cancellation notice. If it has been longer than 8 weeks and you have not received your refund, please complete this short 2020 Queries Form to let us know and we will look into it and get back to you. Please bear in mind that, once processed, refunds can take 3-5 working days to show in your account – so if you have received a refund notification email from us then please wait for this timeframe before making contact.

 

Please note: those on Full Charity Sponsorship places will not receive a refund as their registration fee falls below our admin fee.

Refunds can be requested up until the date of the original event. To do so, simply resubmit the same event-specific Form for your original event (which can be found on the COVID-19 Updates page) with your new choice. If the refund window has passed, you are welcome to instead transfer your place again to a more suitable event this year (or to 2022).

First, check your junk/spam folders! If you still can’t find your email, then please head to the  COVID-19 Updates page (or the App) where you will find all of the information about your cancelled challenge as well as the form for you to fill in to confirm your choice to us.

Transfers can be requested up until the 4 weeks after date of the original event. To do so, simply resubmit the same event-specific Form (which can be found on the COVID-19 Updates page) with your new choice of challenge. If the transfer deadline has passed for your challenge, then you will need to complete our 2021 Deferral Form and cover the £10 admin fee to change your challenge.

No – due to potential changes in the optional extras we put on year to year (and, we imagine, in everyone’s travel plans), we will instead be refunding all extras so that they can rebooked for your new challenge. These refunds will be processed on the specified timeline (8 weeks post event cancellation notice) back onto the original payment card. If this timeline has passed and you have not received a refund of your Optional Extras, please complete this short 2020 Queries Form to let us know and we will look into it and get back to you.

As per the event terms & conditions you signed upon registration – we are entitled to determine an ‘appropriate’ refund for our participants in the event of a ‘force majeure’ cancellation by us. The small fee that we determined (£5 for Quarter Challenges, £10 for Half Challenges, & £15 for Full Challenges) contributes to (but does not fully cover!) the costs that Action Challenge have incurred per person for having to cancel the event (from the base processing costs and some pre-booked services related to your participation in the challenge). We have tried to be as generous as possible with this, and by offering free of charge event transfers, however we are a small business and the impact and implications for us of cancelling these events is huge, and so this relatively small admin fee is important in allowing us to keep future events (and the fundraising for charities associated with those challenges) intact for years to come.

 

We have a fantastic supporter base as over 60,000 people have taken on an Ultra Challenge over the past 8 years – and collectively we have helped to raise nearly £30 million for UK charities – and we are determined to build on that this year and for many years beyond.

If you switched from a Challenge to its 2021 counterpart, there is nothing further that you need to do – as your Just Giving page should now show the new 2021 event date.

 

If you switched to a different event, it is suggested that you create a new page (see your Welcome Email for a direct link or head directly to Just Giving). You can then add your previous fundraising total as an ‘Offline Donation’ which will then be verified by your charity (see Just Giving FAQs).

Our Charity Partners

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