Covid-19 Updates

We are extremely saddened to have cancelled many of the planned 2020 Ultra Challenge events – and we share with all of our Challengers, and charities their disappointment and thank you all for your understanding at what is a very difficult time for many. This page brings you the latest updates in respect of our remaining planned events, actions and options if you’ve been affected by a cancelled event, and a set of FAQs to help you plan for 2021.  

2020 Cancelled Events

If you were signed up to a 2020 Challenge, that was cancelled as a result of the Covid-19 pandemic, we have tried to communicate with you multiple times via Email, this website, and our Facebook group and page, to confirm what you wished to do with your place and for the past few months we’ve had options form open for you to select what you wished to do with your place on that challenge. 


Despite trying to reach all challengers, to confirm what you would like to do with your 2020 place, there remains some challengers whom we’ve as of yet not heard back from – if you’ve not yet confirmed to us which 2021 challenge you would like to transfer your place onto please complete our short form below. The deadlines for getting a refund on all challenges has now closed. 

Cancelled Events FAQs

Most frequent questions and answers

1-2 weeks after submitting your choice you will receive an acknowledgement email from us to confirm that we have received your request. As we are currently working through transferring  over everyone’s places,  your original event may still show in your MyEvents log in for now – but don’t worry. Over the next couple of months, once your place has been officially transferred, you will receive the official Welcome Email for your new challenge. In the meantime, you can download the App, and you will still be wrapped up in the regular communications for your new challenge.

As we are currently working through transferring  over everyone’s places,  your original event may still show in your MyEvents log in for now – but don’t worry. Over the next couple of months, once your place has been officially transferred, you will receive the official Welcome Email for your new challenge. In the meantime, you will receive confirmation that we have received  your request to transfer, you can download the App, and you will still be wrapped up in the regular communications for your new challenge.

We are working to a fixed schedule of refunds based on the time of each event cancellation. In general, refunds will be processed 7-8 weeks after the event cancellation notice. You can find the specific date for your refund in the acknowledgement email you will receive 1-2 weeks after your confirming your choice.

 

Please note: those on Full Charity Sponsorship places will not receive a refund as their registration fee falls below our admin fee.

We are working to a fixed schedule of refunds based on the time of each event cancellation. In general, refunds will be processed 8 weeks after the event cancellation notice. If it has been longer than 8 weeks and you have not received your refund, please complete this short 2020 Queries Form to let us know and we will look into it and get back to you. Please bear in mind that, once processed, refunds can take 3-5 working days to show in your account – so if you have received a refund notification email from us then please wait for this timeframe before making contact.

 

Please note: those on Full Charity Sponsorship places will not receive a refund as their registration fee falls below our admin fee.

Refunds can be requested up until the date of the original event. To do so, simply resubmit the same event-specific Form for your original event (which can be found on the COVID-19 Updates page) with your new choice. If the refund window has passed, you are welcome to instead transfer your place again to a more suitable event this year (or to 2022).

First, check your junk/spam folders! If you still can’t find your email, then please head to the  COVID-19 Updates page (or the App) where you will find all of the information about your cancelled challenge as well as the form for you to fill in to confirm your choice to us.

Transfers can be requested up until the 4 weeks after date of the original event. To do so, simply resubmit the same event-specific Form (which can be found on the COVID-19 Updates page) with your new choice of challenge. If the transfer deadline has passed for your challenge, then you will need to complete our 2021 Deferral Form and cover the £10 admin fee to change your challenge.

No – due to potential changes in the optional extras we put on year to year (and, we imagine, in everyone’s travel plans), we will instead be refunding all extras so that they can rebooked for your new challenge. These refunds will be processed on the specified timeline (8 weeks post event cancellation notice) back onto the original payment card. If this timeline has passed and you have not received a refund of your Optional Extras, please complete this short 2020 Queries Form to let us know and we will look into it and get back to you.

As per the event terms & conditions you signed upon registration – we are entitled to determine an ‘appropriate’ refund for our participants in the event of a ‘force majeure’ cancellation by us. The small fee that we determined (£5 for Quarter Challenges, £10 for Half Challenges, & £15 for Full Challenges) contributes to (but does not fully cover!) the costs that Action Challenge have incurred per person for having to cancel the event (from the base processing costs and some pre-booked services related to your participation in the challenge). We have tried to be as generous as possible with this, and by offering free of charge event transfers, however we are a small business and the impact and implications for us of cancelling these events is huge, and so this relatively small admin fee is important in allowing us to keep future events (and the fundraising for charities associated with those challenges) intact for years to come.

 

We have a fantastic supporter base as over 60,000 people have taken on an Ultra Challenge over the past 8 years – and collectively we have helped to raise nearly £30 million for UK charities – and we are determined to build on that this year and for many years beyond.

If you switched from a Challenge to its 2021 counterpart, there is nothing further that you need to do – as your Just Giving page should now show the new 2021 event date.

 

If you switched to a different event, it is suggested that you create a new page (see your Welcome Email for a direct link or head directly to Just Giving). You can then add your previous fundraising total as an ‘Offline Donation’ which will then be verified by your charity (see Just Giving FAQs).

Got a question?

A MEMBER OF OUR TEAM WILL GET BACK TO YOU

Our Charity Partners

Search from over 400 charities you can fundraise for